Delivery & Returns 

We want ordering your Lapland jumpers to be as simple and stress-free as possible. As most of our items are personalised and made especially for you, please read the information below before placing your order.

 Standard UK Delivery is £4.99 on all orders. 

Most of our products are personalised and made to order, so please allow time for us to prepare your items before dispatch.

Once your order has been sent, you’ll receive a dispatch confirmation and tracking details where available.

Please make sure your delivery address is correct before completing your order, as we may not be able to change it once your order has entered production.

 Need Your Order for a Specific Date? 

We understand that Lapland jumpers are often needed for a specific trip, Christmas event or special family occasion, so we always do our best to get orders made and dispatched as quickly as possible.

If you need your order by a particular date, please let us know when placing your order or contact us as soon as possible afterwards.

While we cannot guarantee delivery by a specific date, particularly during busy periods, we will always do our very best to help and will let you know if we think there may be an issue meeting your deadline.

We always recommend ordering as early as possible if your jumpers are needed for a Lapland trip or special occasion.

 Personalised Items 

As many of our products are personalised or made specifically for you, we are unable to accept returns or exchanges simply because you have changed your mind, selected the wrong size or entered incorrect personalisation details.

Please check your order carefully before completing your purchase, including:

  • Names and spelling
  • Sizes
  • Colours
  • Personalisation details
  • Delivery address

Once production has started, we may not be able to make changes.

Sizing

Please check the size information shown on the product page before ordering.

As personalised items cannot normally be exchanged because the wrong size has been selected, we recommend checking measurements carefully, especially if you are unsure between two sizes.

If you need help choosing a size, please contact us before ordering and we’ll be happy to help.

 Faulty, Damaged or Incorrect Items 

If your order arrives faulty or damaged, or if we have made a mistake with your personalisation, please contact us as soon as possible.

Please include your order number and clear photographs of the item, so we can look into the issue quickly.

Where an item is faulty, damaged or incorrect because of an error on our part, we will arrange an appropriate replacement or resolution.

Your statutory rights are not affected.

Non-Personalised Items

If you purchase an item that has not been personalised or made specifically for you, please contact us within 14 days of receiving your order if you wish to return it.

Returned items must be unused, unworn and in their original condition.

Unless the item is faulty or incorrect, the cost of returning the item is the responsibility of the customer.

 Changes or Cancellations 

If you need to change or cancel your order, please contact us as quickly as possible.

Because personalised orders can move into production quickly, we cannot guarantee that changes or cancellations will be possible once work has started.